Frequently Asked Questions
Your Hospitality Queries, Simplified

Have a look at some of our frequently asked questions.
If you can't find an answer to what you're looking for, give us a call on +27 23 614 1050 or email us at info@montagusprings.co.za

What time is the check in?

15h00

What time is the check out?

10h00

What can I do if I arrive earlier to the hotel?

You may use all the facilities

Can I store my luggage with you?

Yes (limited)

Are there hotel images on this website?

Yes (limited)

Do you offer free Wi-Fi?

Yes (limited)

Are there parking facilities at the hotel?

Yes (limited)

What amenities are available in the rooms?

Hairdryer, safe, TV and fully equipped kitchenette and aircon

Do you have a fitness center or swimming pool?

We have five swimming pools including one heated pool and a kiddies splashpool.

Is the hotel pet-friendly?

No

What is your cancellation policy?

48hrs prior to arrival out of season, 7 days prior to arrival peak season to avoid penalties

How do I modify or cancel a reservation?

Email: reservations1@montagusprings.co.za

What types of credit cards do you accept?

Master card and Visa

Can I host an event or meeting at the hotel?

Yes

Do you have any special offers or packages?

Yes, refer to the specials page on our website

Can I request an extra bed or crib in the room?

Yes, please request prior to arrival

What is there to do in the local area?

Lots! (Ask at Reception)

Do you offer gift vouchers?

Yes

Who do I contact if I have further enquiries/questions about my stay?

Reception - 023 614 1050